Overwatch Consulting LLC DBA SafeTrekr (“SafeTrekr,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Notice describes the personal information that we collect about you, how we use and disclose personal information, and the steps we take to protect personal information. For purposes of this Privacy Notice, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. This Privacy Notice applies to our collection and use of personal information through this website and any related websites, our mobile application, products, services, tools, or platforms (the “Services”), as well as through any other means where a link or reference to this Privacy Notice is provided at the time of collection.
This Privacy Notice covers the collection, use, and disclosure of personal information related to our customers. If you are a California customer, please see our California Privacy Notice for more information about our privacy practices and your rights under the California Consumer Privacy Act (“CCPA”).
1. Personal Information We Collect
When you access or use the Services, or otherwise interact with us, we may collect certain personal information about you from a variety of sources.
Categories of personal information that we may collect directly include:
- Basic personal information. We collect the names of individuals who use our Services.
- Contact information. We collect phone numbers and email addresses from individuals who use our Services.
- Account information. We collect email addresses and passwords from users who sign up for an account.
- Communications. We collect the contents of communications that you share with us in connection with customer support requests, questions submitted through our Services, and requests for information.
Categories of personal information that we may collect automatically from users of our Services include:
- Technical information (for example, browser and device type, IP address, and operating system version)
- Usage information (for example, pages visited, search terms entered, and frequency of visits)
Finally, we may collect personal information pursuant to a legal or contractual requirement.
2. How We Use Personal Information
We may use the personal information we collect for the following purposes:
- Provide the Services. We use your personal information to enable you to interact with the Services.
- Communication. We may use your personal information to communicate with you about the Services and respond to your questions.
- Comply with the law and exercise our rights. We may use your personal information as reasonably necessary to assess and ensure compliance with applicable laws, legal requirements, and company policies; to protect our assets or to investigate or defend against any claims of illegality or wrongdoing (including to obtain legal advice or to establish, exercise or defend legal rights); and in response to a court order or judicial or other government subpoena or warrant.
- Corporate transaction. We may use your personal information in the event we undertake or are involved in or contemplating any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event.
- Manage our Services. We may use personal information to analyze how people use our Services and to improve our Service offerings.
We may also aggregate, anonymize, or otherwise de-identify your personal information and use it for any purpose permitted by applicable law. When we collect, use, or disclose aggregated or deidentified information, we commit not to reidentify the information.
3. Lawful Basis for Processing
Some jurisdictions require that we determine a “lawful basis” for processing personal information. Where such requirements exist, we rely on the following lawful bases for our processing activities: that you have consented to the processing; that the processing is necessary for the performance of our contract with you; that we have a legal obligation; or that we have a legitimate interest in providing and improving the Services and managing our business operations. To the extent we process personal information on behalf a customer, we rely on the lawful basis as determined by that customer.
4. Cookies and Other Tracking Technologies
We and our vendors may use a variety of tracking technologies, including cookies, beacons, pixels, SDKs, and APIs that collect certain information when you interact with the Services. Depending on your device and browser settings, these tracking technologies may collect your IP address, device identifiers, user preferences, approximate geolocation, the pages you click on, and the website you visited immediately beforehand. Additionally, these technologies may collect details about how you interact with the Services.
We may use these technologies for various purposes, including to provide functionality to the Services, help us route traffic between servers, understand how the Services are performing and used, improve features and content on the Services, and for advertising purposes. We may combine certain information collected through tracking technologies with other information we obtain about you, which may include information we obtain from our vendors. We or other parties may collect personal information about your online activities over time when you use the Services.
5. How and When We Disclose Personal Information
We may disclose your personal information to the following categories of recipients for our operational and business purposes:
- Group companies and affiliates. We may disclose, share, or transfer your personal information to any business entity that is part of our corporate family.
- Service providers and professional advisors. We may disclose your personal information to our vendors, service providers, and contractors who provide services in support of our business operations. We may also disclose your personal information to our professional advisors such as our attorneys, accountants, and insurance providers. We instruct our service providers to comply with all applicable privacy laws.
- Parties involved in a corporate transaction. We may disclose your personal information to relevant third parties in the event of a divestiture, merger, consolidation, or asset sale, or in the unlikely event of a bankruptcy.
- Law enforcement or other governmental entities. We may disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to comply with the law, prevent unlawful activity, defend our rights, or maintain security.
- Other parties with your consent. We may disclose your information to any other party where you have provided consent to such disclosure.
6. Security & Transfer of Personal Information
We have implemented and maintain commercially reasonable and appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information. Please note, however, that no security measures are perfect or impenetrable. We therefore cannot guarantee and do not warrant the absolute security of your personal information. You may contact us using the contact information provided below to learn more about the appropriate safeguards that apply to your personal information.
7. Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, exercise our legal rights and for other legitimate and lawful business purposes. Because these needs can vary for different categories of personal information, actual retention periods can vary significantly based on criteria such as whether your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information; whether your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which we collected the information; whether the personal information is reasonably required to protect or defend our rights or property; or whether we are otherwise required or permitted to keep your personal information by applicable laws or regulations. Where personal information is used for more than one purpose, we may retain it until the purpose with the latest period expires.
8. Your Choices & Rights
You may decline to share certain information with us, in which case we may not be able to provide you with some of the features and functionality of the Services. Once you have registered for an account with us, you may update or correct your profile information and preferences at any time by accessing your account preferences page through the Services. We may retain certain information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics.
Depending on your location and subject to local law, you may have certain rights with respect to your personal information. These may include: the right to access, correct, and delete your personal information; the right to restrict or object to our use of your personal information; and the right to receive a portable copy of your personal information in a usable format. Where legally required, if you provide us with consent to use your personal information you may withdraw that consent at any time, however, such withdrawal will not impact the lawfulness of our use of your personal information based on your consent up to that point.
To make a request related to your personal information or otherwise exercise your rights, you may contact us. In order to fulfill your request, we may require additional information from you. We will respond to requests within the relevant time periods established by applicable law. We are committed to finding a fair and reasonable resolution to any request, concern, or complaint you bring to our attention. However, if you are unsatisfied with our response to your request, you may have the right to lodge a complaint with applicable governmental authorities, subject to local law.
9. Children's Privacy
We do not knowingly collect or maintain information from persons under 13 years of age (“children”), and no part of the Services is directed to children. If we learn that information has been collected through the Services from children we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us using the contact information below to request that we delete the information from our systems.
10. California Privacy Notice
This section supplements the other parts of our Privacy Notice and provides additional information for California business contacts pursuant to the California Consumer Privacy Act (“CCPA”).
10.1 Personal Information We Collect
We may collect the personal information listed below for the identified business purposes. Note that the specific personal information we collect about you may vary depending on the nature of your relationship with us.
| Category of Personal Information | Purposes for Collection, Use, and Disclosure |
|---|---|
| Identifiers such as a name, email address, telephone number, mailing address, IP address, account name, and password. Customer Records, including any personal information described in subdivision (e) of Section 1798.80 of the California Civil Code such as your name, signature, address, telephone number, employment-related information, and financial information. |
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| Internet or other electronic network activity information, such as browsing history, search history, and information regarding your interactions with our Services or advertisements. |
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| Geolocation data, including your approximate location derived from your IP address or mobile device. |
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| Professional or employment-related information, including, when you interact with us on behalf of another company, your profession, job title, employer name, professional or licensure status, or other information related to your employment. |
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10.2 Sales and Sharing of Personal Information
From time to time, we may use or disclose your personal information in a manner that is considered a “sale” or “share” under California law to provide the most relevant advertising and deliver marketing messages and personalized offers. The categories of third parties to which we disclose your personal information include analytics, advertising, and technology companies.
The categories of personal information that we may sell or share include identifiers, commercial information, internet or other electronic network activity information, and geolocation data. We do not knowingly sell or share the personal information of consumers under the age of 16.
You may opt out of sales and sharing of your personal information as provided below.
10.3 Your California Privacy Rights
If you are a resident of California, you have the right to submit certain requests relating to your personal information as described below. If you interact with us as a business customer, we will process your request directly. If you are a tenant or visitor, you may need to submit your request directly to your property owner or property manager. To exercise any of these rights you may contact us by email. In order to fulfill your request, we may require additional information from you. We will respond to requests within the relevant time periods established by applicable law.
You may designate an authorized agent to make a request on your behalf; however, you may still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf by email.
You will not be discriminated against for exercising these rights. We will not deny you any services, nor charge you different prices, in retaliation for exercising your privacy rights.
Right to Know. You have the right to know what personal information we have collected about you, which includes:
- The categories of personal information we have collected about you, including
- The categories of sources from which the personal information was collected
- Our business or commercial purposes for collecting selling, sharing, or disclosing personal information
- The categories of recipients to which we disclose personal information
- The categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information
- The categories of personal information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of personal information
- The specific pieces of personal information we have collected about you
Right to Delete. You have the right to request that we delete the personal information we collected from you, subject to certain exceptions.
Right to Correct. If you believe that the personal information we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Opt Out of Sales and Sharing for Cross-Context-Behavioral Advertising. You have the right to opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising. You may also opt out of cookie-based sales and sharing.
Right to Limit the Use and Disclosure of Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes to which the right to limit the use and disclosure of sensitive personal information applies. As such, we do not offer this right.
11. Changes to this Privacy Notice
We reserve the right to make changes to this Privacy Notice at any time, without notice. We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on this website. Please revisit this page periodically to stay aware of any changes to this Privacy Notice. For the avoidance of doubt, disputes arising hereunder will be resolved in accordance with the Privacy Notice in effect at the time the dispute arose.
12. Contact Us
Please contact us with any questions, comments, or concerns about this Privacy Notice or our use of your personal information by e-mail at [email protected] or by mail at:
Attn: Privacy SafeTrekr
5380 Old Bullard Rd., Ste. 600-247
Tyler, TX 75703